Banking terms explained with our jargon buster
" An appauling example of a bank - lost their way since the Spanish took over. They cancel direct debits and claim It was done by the account holder - my infirm mother in this case. They want me to take her down to the branch to stand in their queue for 20minutes (2 serving behind the counter and 5 swanning around the branch avoiding customers at all costs - very real experience of last 5 visits) "'
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