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Citibank |
Founded in New York in 1812, CitiBank is a division of CitiGroup, one of the world's largest financial services organizations. It has over 200 million customers and operates in over 100 countries.
CitiBank is a division of CitiGroup, and offers almost every financial service imaginable - from high end wealth management and investment banking to current accounts, mortgages and credit cards.
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I second Rina's comment. Succinct but comprehensive. Citibank is utter rubbish.
| Posted by md on the 11th December 2009 |  |
Citibank log-in system is rubbish, customer service does not exist, telephone service you hold for at least 45mins.
| Posted by Rina on the 5th November 2009 | |
Maybe Citi is good in States but in the UK it is not. I applied for an account with them in January 2009 and it took them 5 months to actually open it. As I am not UK or EU citizen they keep asking me for MORE proof of address etc... here in London. Now it is opened but not activated as they need more documents from me. I have sent all documents as per their staff request twice already, guess what happens, they send it back to me saying they didn't request. Very poorly trained staff. Go for British banks. They don't discriminate.
| Posted by Tim on the 25th July 2009 | |
Internet banking:
Your debit card is connected to your login name so if you lose your card or your card expires you will not be able to view your account/s online and you'll have to wait till the new card arrives to get back online, it can take over a week. I notice that every night at about 9PM you can't view your transactions or your payments you have set up. When i send a message online it takes almost 2 days to get a reply and the reply usually has no real answer to my question but advises me to ring the free phone number.
Telephone banking:
Obviously the call centre is not in the UK but I think in India. The customer service is really terrible not only do they have difficulty understanding English but they can't carry out the simplest instructions. I know it can't be easy for them with English not being their mother tongue but they only seem to understand key words like 'Account' or 'Flexi Saver' , they reply in script like a robot.
General banking:
Online transfers between citibank UK and other UK banks usually takes a frustratingly long 4 working days. My wife uses HSBC and it takes 2 hours to send payments to most UK banks. Not many branches in the UK just 4 in central London and 1 in Manchester so you usually have to pay money or cheques into Lloyds tsb which makes the transactions stretch to almost 5 working days before they hit your account. I pay my bills purely by standing order and again i need to set up these payments early for them to hit the other UK bank account on time.
Conclusion:
Although I don't doubt for one minute that the Citibank in USA is very good I believe the UK arm of citibank is rather weak. I would go as far as to say it's an amateur job of a bank. Probably the worst bank in the UK, I strongly recommend you go with an original UK only bank. I'm leaving Citi for good and I ain't ever going back! You'll never guess where though :)
Your debit card is connected to your login name so if you lose your card or your card expires you will not be able to view your account/s online and you'll have to wait till the new card arrives to get back online, it can take over a week. I notice that every night at about 9PM you can't view your transactions or your payments you have set up. When i send a message online it takes almost 2 days to get a reply and the reply usually has no real answer to my question but advises me to ring the free phone number.
Telephone banking:
Obviously the call centre is not in the UK but I think in India. The customer service is really terrible not only do they have difficulty understanding English but they can't carry out the simplest instructions. I know it can't be easy for them with English not being their mother tongue but they only seem to understand key words like 'Account' or 'Flexi Saver' , they reply in script like a robot.
General banking:
Online transfers between citibank UK and other UK banks usually takes a frustratingly long 4 working days. My wife uses HSBC and it takes 2 hours to send payments to most UK banks. Not many branches in the UK just 4 in central London and 1 in Manchester so you usually have to pay money or cheques into Lloyds tsb which makes the transactions stretch to almost 5 working days before they hit your account. I pay my bills purely by standing order and again i need to set up these payments early for them to hit the other UK bank account on time.
Conclusion:
Although I don't doubt for one minute that the Citibank in USA is very good I believe the UK arm of citibank is rather weak. I would go as far as to say it's an amateur job of a bank. Probably the worst bank in the UK, I strongly recommend you go with an original UK only bank. I'm leaving Citi for good and I ain't ever going back! You'll never guess where though :)
| Posted by crap118 on the 10th July 2009 | |
Please alert your user s to a known citibank scam. One receives an email, for example I received one requesting I login to my account whereupon not only my full name, and mothers maiden name were required but my mastercard details and ccv number were required too. I have checked on the internet and this is a well known scam. Many thanks.
| Posted by J Smedley on the 25th May 2006 |  |
