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First Direct |
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I've been with First Direct since it began and have always found them to be absolutely spot on. Well done for employing human telephone operators (as opposed to robots). They have always been really pleasant and helpful without being too pushy or sales orientated. Top marks.
| Posted by Pam on the 28th May 2008 |  |
I have been banking with First Direct for a long time now, over 10 years.
In all this time I have found them to be both fair and equitable and also very helpful.
Their telephone banking is by the best I have ever used. Calls answered in a timely manner, speak to a person and 9/10 times that person can deal with any query.
My only recent concern is, similar to other banks, if you don't pay in a regular amount you get charged for your account. Couple that with no interest earnt on your current account and it isn't the best move made by First Direct.
In all this time I have found them to be both fair and equitable and also very helpful.
Their telephone banking is by the best I have ever used. Calls answered in a timely manner, speak to a person and 9/10 times that person can deal with any query.
My only recent concern is, similar to other banks, if you don't pay in a regular amount you get charged for your account. Couple that with no interest earnt on your current account and it isn't the best move made by First Direct.
| Posted by Stuart Smith on the 27th May 2008 |  |
I always imagined FD to be a fair and honest bank, until recently. They no longer seem to value loyalty, proffering instead to give new customers far better rates (offset mortgage) than existing customers. Time to move on I suppose.
| Posted by Shaun Holbrook on the 3rd February 2008 |  |
I have been with FD for about 5 years and have found them to be very helpful. Their Internet Banking & IB Plus is very good. All of their rates are usually set out quite clearly, so for the Bonus Savings account mentioned by Mr Fryer, they clearly state that a bonus is given every month if the amount in the account is > £3000. However, with all banks I do get a bit naffed off with the charges for phoning up. They all seem to be 0845 numbers which cost a lot of money.
| Posted by N Ridgway on the 24th January 2008 | |
I have been with First Direct since it began, it has pioneered banking by being accessible all the time and has many mediums to communicate. All this before any others, in all this time i have had no real problems at all and have recommended to others whole heartedly and without reservation. I have a mortgage also and the ease of transferal is unbelievable. Top Notch!
| Posted by Edward Reynolds on the 21st December 2007 | |
I have been with First Direct for 13 years. I agree, if you need to go any further than the helpful initial customer service staff it is painful. I payed in 2 cheques for over £3000 and a week later they still have not appeared. The cheques were credited to my account and then removed and here I am 5 days later being told they have been lost!? I am in the process of moving my account away from First Direct. Also, their E-savings account is slow to put up the interest rates, I waited at least a month every time before they put their interest rate up after the Bank of England put the base rate up. Needless to say I've already moved my savings.
| Posted by Graham on the 27th September 2007 | |
We have been with First Direct for 11 years. Up to around 18 months ago I found the Bank very good and recommended the services to many people. Of late the service has severely deteriorated. While basic level staff remain pleasant and as helpful as they are permitted to be when it is required that you need to deal with a "supervisor" or "manager" they are intrusive, ineffective, haughty and on occasions downright offensive. We have two joint accounts with First Direct and back in November with no authorisation whatever my name was removed from both accounts leaving only my Wife as named. When I complained of this gross error the "manager" came up with just about every feeble excuse that could be thought of. He wriggled like a fish on the line. Although their error is now resolved I still await any kind of formal apology [!]. Needless to say I shall be forwarding my complaint to FSA and changing my Bank just as soon as it can be arranged.
| Posted by Keith Tuohy on the 5th June 2007 | |
Wicked bank, been with since 2001, never on hold when I call their call centre, generally so good that I don't have to think about it at all. Would be nice if they were a bit more competitive though. Internet banking works well.
| Posted by Ed Gain on the 21st February 2007 | |
I had my savings in a FD account paying monthly interest plus a bonus if the funds were untouched for a full month. After a while I noticed I wasn't receiving any interest at all. When I inquired I was told that this particulat account only paid interest on values of £3k and above and I was a few pounds under. When asked why I wasn't informed I was told quite curtly that they cannot be expected to monitor every account! Hence I no longer bank my savings with FD.
| Posted by Ken Fryer on the 13th November 2006 |  |
