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Halifax |
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Halifax offer an Ultimate Reward current account, where you pay £12.50/month and you receive RAC car breakdown cover, worldwide multi trip travel insurance, mobile phone insurance (at home and abroad), home emergency cover, £100,000 worth of travel accident cover and more.
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ITS BAD ENOUGH WHEN YOUR LOCAL BRANCH GIVES OUT WRONG INFORMATION,BUT WHEN YOU CONTACT CUSTOMER RELATIONS TO COMPLAIN,EVEN THEY DONT DO WHAT THEY SAY THEY ARE GOING TO DO.THEY DONT RETURN PHONE CALLS OR REPLY TO A FAX SENT TO THEM.I THINK IT IS A CASE OF HARD LUCK.---AND TO THINK THAT THE HALIFAX HAD MILLIONS OF TAX PAYERS MONEY--OUR MONEY-- AND THEY STILL CANT DO A SIMPLE THING RIGHT.-----SACK THEM ALL. !!!
| Posted by R GREI on the 7th July 2010 |  |
Dear Sirs,
I am not impressed that having spent time stating my case against the Halifax you chose not to show it. My complaint has gone on for eight weeks and due to the Halifax Laissez Faire attitude to customers is still not resolved, even lodging a official complaint has not resolved the problem. halifax will get no further business from me!
Yours faithfully,
M Mahon.
I am not impressed that having spent time stating my case against the Halifax you chose not to show it. My complaint has gone on for eight weeks and due to the Halifax Laissez Faire attitude to customers is still not resolved, even lodging a official complaint has not resolved the problem. halifax will get no further business from me!
Yours faithfully,
M Mahon.
| Posted by Michael Mahon on the 25th June 2010 | |
My wife had her purse stolen recently with £170 in cash in it. Reported theft to Police and tried to claim off the Halifax and they flatly refused as we could not provide bank statements to prove we had withdrawn the money. We live on a farm and keep odd bits of cash here and there and she had saved up her birthday money etc. Nothing would placate them. A really odd and very stupid attitude as it would be easy for someone wishing to perpetrate a theft to take the money out a few days before and then claim. They failed to understand this argument. Words like thick, stupid, ignorant....and a few more choices ones spring to mind. We are now moving our £20,000 savings out and going someplace else!! Halifax are crap!!
| Posted by Dr Mike Trew on the 10th June 2010 | |
I have spent the last month trying to sort out a problem caused by a Halifax mistake on an ISA.
I have spoken to at least ten people, including three managers. You can never speak to the person you dealt with previously. I have received paperwork containing errors and then been told when I rang up that the paperwork hasn't yet been done. It has been a month of total frustration and due to their total incompetence I will never invest with the Halifax Bank again.
I have spoken to at least ten people, including three managers. You can never speak to the person you dealt with previously. I have received paperwork containing errors and then been told when I rang up that the paperwork hasn't yet been done. It has been a month of total frustration and due to their total incompetence I will never invest with the Halifax Bank again.
| Posted by Michael on the 3rd June 2010 | |
When my PC was hacked into and info removed I phoned RBS to stop cards and secure the account, the service was 5*. Then I phoned HBOS and what a different story! I answered all the security questions but one, to what use had a I put my card in the past week. I didn't know whether or not I had used it all so the woman could do nothing to help me. I was not allowed to speak to either her team leader or line manager. I wrote a letter of complaint (and have moved the account to RBS) but the eventual reply says all security questions must be answered before telephone help can be given. Remember I only wanted assurance that my account was safe. So if any other grey pound holders out there have a less than total recall of 7 days card transactions don't look to HBOS for help. Branch staff have been exceptional over the last 20 years, such a pity they're no longer allowed to answer the phone.
| Posted by Kaye on the 24th May 2010 | |
Tried to close my accounts last month I cleared all my overdrafts etc. Just checked and two months later my accounts are still open I they are still charging a monthly overdraft fee of a pound a day.
Not happy I should bill them for wasting my time as I will need to go into the branch again and waste another lunch hour.
Not happy I should bill them for wasting my time as I will need to go into the branch again and waste another lunch hour.
| Posted by Natahn Jones on the 3rd May 2010 | |
The Halifax Bank, in my experience, are utterly useless. I have never borrowed from them, only saved with them. I closed both my current account and a savings account with them due to a customer service attitude that left me completely speechless. They then made closing the accounts as difficult as they possibly could.
I did leave my investments with them because to leave early would cost me a lot of money. In February 2009 they sent me a statement saying how much my investments were worth - a little bit less than I had invested but given the slump in stocks generally they hadn't done so badly. In February 2010 they sent another annual statement which told me that my investments was worth EXACTLY the same as they had been a year earlier to the penny! I understand that the FTSE experienced about a 20% growth in the same period. I queried this with them in writing and am still in correspondence with them.
They have MOST of my funds at the moment. They currently will not state what the funds are worth or what they would be worth if I withdrew them early. They sent me a form to complete to withdraw my money but it seems that I have to commit the withdrawing the money to find out how much I will get. This seems a very odd way to do business!! I am talking about an investment of £100,000 made in January 2008. I continue to write to them. Needless to say I will not recommend the Halifax bank to anyone.
I did leave my investments with them because to leave early would cost me a lot of money. In February 2009 they sent me a statement saying how much my investments were worth - a little bit less than I had invested but given the slump in stocks generally they hadn't done so badly. In February 2010 they sent another annual statement which told me that my investments was worth EXACTLY the same as they had been a year earlier to the penny! I understand that the FTSE experienced about a 20% growth in the same period. I queried this with them in writing and am still in correspondence with them.
They have MOST of my funds at the moment. They currently will not state what the funds are worth or what they would be worth if I withdrew them early. They sent me a form to complete to withdraw my money but it seems that I have to commit the withdrawing the money to find out how much I will get. This seems a very odd way to do business!! I am talking about an investment of £100,000 made in January 2008. I continue to write to them. Needless to say I will not recommend the Halifax bank to anyone.
| Posted by John on the 5th April 2010 | |
I am in the process of severing all ties with Halifax. They shut my credit card last year for no reason (I've never paid late or gone over my limit - just had a zero balance for a few months), then when I was in the process of changing my standing order to their junior saver account from one bank to another they closed the account for missing just one deposit! They act like they don't want your custom so they definitely won't be getting mine any more!
| Posted by Caroline Ray on the 18th January 2010 | |
I don't have a bad word to say about Halifax, I have used their current accounts, savings accounts, ISAs, credit cards and share dealing accounts and never had a single problem. I love their website. Don't use branches much but online banking has always been fine.
| Posted by C Bunch on the 1st December 2009 |  |
I have had my savings account with Halifax since I was born. I have just recently gone to see if I can put my money in a bond or an isa, the staff were unhelpful and the interest rates were extremely low. It is also hard to get appointments booked at Halifax.
| Posted by Jonathan on the 3rd November 2009 |  |
I was with Halifax for 25 years and they were great until they opened call centres and then merged with BOS. Although I have dealt with some good call centre staff, the majority have been worse than useless. The final straw came when someone suspended my account because I had logged online in UK and abroad within space of two days. This person spent 5 minutes arguing what day it was before finally realising I had been online in Spain the day before I came home to the UK and checked in UK on my return. I thought that was the point of online banking. In the end I had enough, I moved my current account, online saver and shut down my ISA as want nothing to do with these incompetents. Switched to A and L and got £100 reward and free overdraft for a year and cannot fault them!
| Posted by richard on the 22nd October 2009 | |
Halifax are awful - I have dealt with them for a Current Account, an ISA and other savings accounts and have had nothing but trouble. You CANNOT access your money readily, their staff are rude and unhelpful and they don't have a clue what they are doing. Customer Service is a foreign concept to Halifax. The only way I got anywhere was via the Financial Ombudsman Service. AVOID HALIFAX AT ALL COSTS!
| Posted by Private on the 5th October 2009 | |
I have had nothing but frustration when dealing with this bank. I too had a similar saga when I tried to open an account. I set up an SO to pay my rent but they kept getting the amount wrong so this caused trouble with my landlord. It was awful. I just tried to call and close a savings account to be told that I had to go into the branch even though I had opened it online.
To top it all they asked me what I was using the money for that I was withdrawing. I was totally taken aback. How dare they ask me what I intend to do with my money? I can scarcely credit that this is a professional bank. I told them they had absolutely no right to ask me such an intrusive question which was clearly none of their business.
No wonder they are in trouble.
To top it all they asked me what I was using the money for that I was withdrawing. I was totally taken aback. How dare they ask me what I intend to do with my money? I can scarcely credit that this is a professional bank. I told them they had absolutely no right to ask me such an intrusive question which was clearly none of their business.
No wonder they are in trouble.
| Posted by Sandra on the 18th August 2009 | |
I thought they were great when I first transferred to them, but now they have changed everything I get £5 a month and then they charged a £1 a day for an authorised overdraft. How on earth are you suppose to sort out your finances when you ask for help and they just want to get you involved in a large loan with a huge APR rate. We all helped sort them out when the banks made a mess of their finances but they are useless with helping their customers.
| Posted by Sue Taylor on the 22nd July 2009 | |
Totally disappointed in the Halifax, after being with them 20yrs plus, there customer care is nonexistent, what a shame that I have to look for a new bank that cares.
| Posted by vanessa on the 29th April 2009 | |
No, Halifax want me to change account and promise a fiver a month but then charge you £1 a day for when you using authorised overdraft.
| Posted by christine on the 27th March 2009 | |
I think that it is a good bank and I wouldn't change.
| Posted by Jade Jones on the 29th September 2008 | |
Great> Just transferred from the Abbey to Halifax, Great thing with is Abbey is great customer service and no Indian call centres, ;-)although Halifax OD charges are a little too high .
| Posted by Melanie on the 13th September 2008 |  |
Lovely bank, excellent customer service, good rates, not full of rubbish, they sell by fact and truth.
Everyone that is moaning about bank charges, why not try and control your money slightly better? If someone was to take £200 from you and not pay it back for ages surely you would want something extra from them?
But anyway Halifax could not say a bad thing about them.
Everyone that is moaning about bank charges, why not try and control your money slightly better? If someone was to take £200 from you and not pay it back for ages surely you would want something extra from them?
But anyway Halifax could not say a bad thing about them.
| Posted by - on the 17th August 2008 | |
I have been with the Halifax for 20 years and have needed help or assistance just three times. I found them almost useless each time and the attitude disgraceful. My latest adventure of the missing cheque is on going, see www.halifax.gb.net or www.line123.co.uk for details.
| Posted by Mr Brendan McNulty on the 16th August 2008 | |
I am astounded at the spiraling amounts of money Halifax can justify charging me for sending me a letter to say I am overdrawn! Had they sent me statements in the last two months maybe I would have known that myself!! I have been unable to access my internet banking as they have been experiencing difficulties every time I have tried to look into my finances! I have several accounts with money in and had they took some out of one of those or called to discuss with me the options I would not mind paying £52 for being £3 overdrawn! It must have taken someone 2 minutes to press print on a standard letter and the cost of a stamp... in my opinion totally overrated!! Do not bank here unless you enjoy lining the pockets of the bank managers!!!
| Posted by Diane Beckingham on the 17th October 2007 | |
