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HSBC |
The Hong Kong Shanghai Banking Corporation is actually a relative newcomer on the world banking scene. Although founded in 1865, it came to force with the acquisition of a series of UK banks from 1959 onwards.
As one of the world's largest banks, it offers a full range of mortgages, savings accounts, general insurance, and investment products. HSBC also offers a full range of private banking and wealth management services, and has institutional and corporate banking teams.
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HSBC has to be the worst banking organisation I have dealt with. I have been a customer since the days of The Midland Bank in 1990 and have to say that enough was enough last year and I moved to a bank north of the border. Better service, better customer care and, best of all, English call centres and branches you can ring up. I will never darken the door of an HSBC branch again.
| Posted by Colin Brooks on the 4th March 2008 |  |
I've been with HSBC / Midland Bank since year dot. I have always found the staff very helpful. Internet banking is very good. They do now own first direct and I have found the level of service with FD to be very good as well. However, I have to complain about the way they have "modernised" the local bank. Everything is automated (paying in cheques, coins; getting out statements etc.). If you need to chat to the cashier (all of 2 desks) it is more than likely that you will have to stand in a queue for sometime.
| Posted by Neil Ridgway on the 24th January 2008 |  |
HSBC victimised our company seemingly trying to put it on the point of collapse. Two business managers were controlling our Invoice Discount and pulling many rugs from under our feet at a moment's notice without putting it in writing and quite often within 24 hours of advising us of there intentions. We had deaths in our family but HSBC shown no compassion and offered No Help. We have been with them for 6 years and paid 10's of thousands in fees to be told in polite terms to go away and in so many words, we don't trust you and we are not helping you any longer.
| Posted by Lee Gorton on the 29th October 2007 | |
I have always found HSBC to be a fantastic bank. Staff are always friendly and helpful. great range of accounts, much better than many other high street banks!!! HSBC rocks!!!
| Posted by Kristien on the 26th October 2007 |  |
In my experience HSBC staff prefer to avoid working. If you phone, they will tell you to go to a branch. If you go to a branch they will tell you to phone. No matter want you want. It requires a great deal of patience and persuasion to get anything done at HSBC. If you do finally get someone to agree to do their job, expect them to get it wrong. Good Luck! They have a good online banking system though, and if you can get by without ever needing customer service then they are ok.
| Posted by Desmond Hillary on the 22nd October 2007 |  |
I've banked with HSBC for personal and business banking since 1997. They provide a very reliable and professional service. One year I decided to open an Abbey Bank account and it was only then that I realised how good HSBC is. People take things for granted when they work. In contrast, Abbey had misleading advertising, poorly trained staff, an inferior online banking website and a overall poor level of service. I would certainly recommend HSBC.
| Posted by Steve Hayes on the 21st August 2007 | |
Use HSBC as a secondary account. On holiday in the Peak District some years back I bought some items in a Co-op store by debit card. Twice it was swiped and said transaction failed both times: I ended up using a cheque.
Lo and behold both failed card payments had gone through! Co-op store was 150 miles from home so i couldn't get refunds from them - explained this to HSBC who refunded both payments immediately from their own pocket. Excellent service.
Lo and behold both failed card payments had gone through! Co-op store was 150 miles from home so i couldn't get refunds from them - explained this to HSBC who refunded both payments immediately from their own pocket. Excellent service.
| Posted by John on the 1st July 2007 | |
The Midland Bank was one of the best banks I ever used, but when they became HSBC their quality of service collapsed virtually overnight. They may have improved since I got out, but I don't hear good things about this bank often.
| Posted by Jude Rawlins on the 3rd June 2007 | |
I have always found the HSBC immensely helpful, courteous and friendly. I thoroughly agree with Hannah.
| Posted by Sarah T M Bell on the 15th May 2007 | |
Been with HSBC for about 9 years and they have always provided a great service. I do most of my banking online and it is a really easy to use system. Customer service on the phone is good too if you ever have to use it, never have to wait very long at all if I want to speak to a human.
| Posted by Hannah Shanks on the 16th March 2007 | |
