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Lloyds TSB |
Another historic UK bank, Lloyds' origins date back to 1765 as a private bank in Birmingham. It is another of the Big 5 UK banks, and merged with TSB in 1995.
Lloyds TSB offers a full range of retail services, including savings and loans, general insurance, current accounts and credit cards. Lloyds TSB also owns the Cheltenham and Gloucester which specialises in mortgages for them. There is a business banking and corporate finance suite as well as wealth management and private banking.
Lloyds TSB offer several different reward current accounts with lots of benefits.
Silver & Gold - for £7.95 and £12/month you will recieve AA accident management and roadside assistance, travel insurance, mobile phone insurance and more.
Platinum - for £17/month you will receive all the above including, homestart and relay breakdown cover and airmiles.
Premier - for £25/month you receive all of the above as well as stay mobile breakdown cover, and home emergency cover.
Visit Lloyds TSB for a quote.
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I've never had a serious problem with Lloyds TSB, other than having to queue in branches at busy times. Staff are always friendly and polite. I have 4 accounts with them and all are run well and without a hitch. Online banking is excellent and very good if you are moving between their own accounts or those with faster payments. Whenever I've needed to query something or change details, it's dealt with efficiently in branch, or over the phone. This is one of the few high street banks I'm happy to recommend, I've been a long term customer too.
| Posted by John Browning on the 2nd December 2009 |  |
Dealing with Lloyds about my late Mother in Laws estate. Both the local branch (Seaton in Devon) and the Estate Settlements unit have been efficient, helpful and friendly. So congratulations to Lloyds - a great contrast to Alliance and Leicester - but that another story!
| Posted by Jim Hart on the 30th November 2009 | |
Lloyds is the worst bank I have used. Nationwide was the best and Natwest has been really good so far.
With Lloyds tsb, since I joined them two years ago I have only faced problems after problems. I had set up a standing order for my mortgage and it would reach the mortgage a/c three days after the payment was due, so now I have to manually transfer the money from one bank to another. There is no other better service. I asked for an increased overdraft for just two months and got refused, but than later charged me £165 for overdraft fees. I didn't want a credit card, every time I visited the bank I would be approached, so when I was recommended by the mortgage consultant to open a credit card, it took me three attempts to open a credit card, as per their system I have a bad credit rating, which is completely untrue. Than they apologies and opened a credit card, and guess what when there was a fraudulent transaction on my credit card I was recommended to block the cards and they will reissue me a new one. And till now I am waiting and spoke to 14 representatives and all of them said it's on its way and it's been two months and I haven't had it. What a nuisance of a bank I would not recommend any one to bank with them. They are trouble and nuisance. Once I have cleared my overdraft I will not bank with them..... definitely not....
With Lloyds tsb, since I joined them two years ago I have only faced problems after problems. I had set up a standing order for my mortgage and it would reach the mortgage a/c three days after the payment was due, so now I have to manually transfer the money from one bank to another. There is no other better service. I asked for an increased overdraft for just two months and got refused, but than later charged me £165 for overdraft fees. I didn't want a credit card, every time I visited the bank I would be approached, so when I was recommended by the mortgage consultant to open a credit card, it took me three attempts to open a credit card, as per their system I have a bad credit rating, which is completely untrue. Than they apologies and opened a credit card, and guess what when there was a fraudulent transaction on my credit card I was recommended to block the cards and they will reissue me a new one. And till now I am waiting and spoke to 14 representatives and all of them said it's on its way and it's been two months and I haven't had it. What a nuisance of a bank I would not recommend any one to bank with them. They are trouble and nuisance. Once I have cleared my overdraft I will not bank with them..... definitely not....
| Posted by B Kempster on the 8th June 2009 |  |
I was once a customer of Lloyds bank but no more thank god... When my husband died it took 5 months to sort out his account (which was in the red) and no-one I spoke to in 2 branches seemed to know what to do. I was given so much duff info it seemed like a farce. In the end I did nothing and let them sort it out. Nothing but trouble though for over 5 years - does anyone at Lloyds write letters anymore? I think not. 4 outstanding complaints still but I wont be chasing them. Would not waste my time. If you don't bank the way Lloyds want you to they are not interested.
| Posted by a very unhappy customer on the 12th April 2009 | |
Faster payments from Lloyds = BUNKUM
Tried to transfer money to an HSBC account linked to the Coventry Building Society. Can't do it via faster payments sir, not even £200!
So much for the much trumpeted 21st century banking.
I gather HSBC and NatWest can both manage it so why can't Lloyds?
At least, to his credit, the telephone floor manager has said he'll credit my account with the fees for a CHAPS transfer of my money (but only one of them :-( ) to make up for the lack of Faster Payments....
I've lodged a complaint and I suggest others do the same if/when you find out you can't either
Tried to transfer money to an HSBC account linked to the Coventry Building Society. Can't do it via faster payments sir, not even £200!
So much for the much trumpeted 21st century banking.
I gather HSBC and NatWest can both manage it so why can't Lloyds?
At least, to his credit, the telephone floor manager has said he'll credit my account with the fees for a CHAPS transfer of my money (but only one of them :-( ) to make up for the lack of Faster Payments....
I've lodged a complaint and I suggest others do the same if/when you find out you can't either
| Posted by Neil on the 15th December 2008 | |
Compared to my other bank Smile (Co-Op Bank) LTSB are lightyears ahead, espcially with internet banking. their system is completely real-time (apart from detailing specifics of earmarked funds for debit card payments, but that's reflected in your available balance, in line with what other UK banks do), allowing you to know exactly what's coming in and out of your account, how much money you have to spend, allowing you to keep complete control of it. perfect for my needs. When I've had a complaint or query, they've been able to sort it very quickly, as their basic infrastructure is so sound. Refreshing difference from Smile where their web interface is like something from the 1950s, and you can't even find out what your availabale balance is without going to a cashpoint.
Not Quite sure what J Cruikshank is talking about below. The function for same day transfers between LTSB personal accounts is still in place and has never been withdrawn at all. The 4 day notice that pops up is a disclaimer to cover for banks / Lloyds TSB business accounts who have not yet been upgraded to the 'faster payments' system. There's been no change to transfers between personal accounts at all. By the end of this year, all transfers between personal and business accounts at LTSB will be instant also.
Not Quite sure what J Cruikshank is talking about below. The function for same day transfers between LTSB personal accounts is still in place and has never been withdrawn at all. The 4 day notice that pops up is a disclaimer to cover for banks / Lloyds TSB business accounts who have not yet been upgraded to the 'faster payments' system. There's been no change to transfers between personal accounts at all. By the end of this year, all transfers between personal and business accounts at LTSB will be instant also.
| Posted by TH on the 10th September 2008 | |
anyone know how to em-ail lloyds directly? straight to the managers/directors?
im sick of this enquiry form and im not getting answers. please help
im sick of this enquiry form and im not getting answers. please help
| Posted by adrian on the 12th June 2008 | |
They've changed my (universally accepted) Cashpoint card for a Visa debit card. Suddenly, can't process cash anywhere, so go to branch (a trek) and get cash on Visa. Into branch, ask what's wrong with Cashpoint card. We don't do them cards no more - told after a long wait. I congratulated the girl on her impeccable grammar and asked where my old card was. I've put it in the shredder. Nobody told me. But as I left, a woman followed me out and said another satisfied customer, then. Think that sums it up. Sorry, had to get it off my chest.
| Posted by Mr. Steaming on the 11th April 2008 | |
Lloyds is the best!
| Posted by Shirley Mahmut on the 13th January 2008 | |
Lloyds tsb said that they are not going to charge me when I went overdrawn for the first time, but after a couple of months they deducted £30 from my a/c, after a few months I went overdrawn again thrice, then they charged me £90 and made me overdrawn by their own charges, now I do not have any money in my a/c, overdraft charges are there. Plz advise me what to do???
| Posted by Raju Modi on the 23rd December 2007 | |
The Lloyds tsb have now withdrawn the facility that you could transfer that day from your Lloyds account to another account with the Lloyds right away and the money would be available right away when you transferred it through the internet banking. Now they have gave us a notice on our internet banking saying the following and adding on the lloyds tsb bite at the end. See below: "Please allow three to four working days for payments to reach the payee including any new payment arrangements to another Lloyds TSB account." Why can they do this without warning and why are they allowed to do this as other banks allow this to happen? They are now making all transactions like standing orders, cheque etc. This was the point off using internet banking, it was supposed to be easier than going into bank. The bank is now making life more difficult all the time, they are taking away service after service. A disappointed Lloyds tsb customer.
| Posted by J Cruickshank on the 19th November 2007 | |
Do not bank with Abbey, I have paid someone else's mortgage with the money they took from my account, it took them 3 weeks to put it back. My cards now no longer work since they put in their new computer system, my account is frozen at least once a week without fail. I keep losing earning cause I need to go to my branch during work hours. They admitted it was their fault and I am waiting for a compensation offer. It's now 8 weeks down the line and their head office and legal dept are now denying all knowledge of this and blaming me.
| Posted by Lorna Gibson on the 14th November 2007 | |
After 30+ years with them I have finally had enough of their awful service and terrible advice. They used to be good but the last few years the 'service' has declined rapidly and in my opinion terminally. I have now switched to the coop which was quite a revelation. So this is what proper banks are like, should have switched a long time ago.
| Posted by Derek on the 12th October 2007 | |
Sorted out a problem with my account and waived fees incurred through this - even though the problem was no fault of theirs. Kept me up to date with progress as well. I only have an ordinary Classic account.
| Posted by Judith Robertson on the 20th September 2007 | |
Can't get names and dates right on correspondence. And they shared my personal information with the local Conservative Party. The customer starter packs used to be quite snazzy though...
| Posted by Jude Rawlins on the 3rd June 2007 |  |
Charges £30.00 for being overdrawn by 0.47p for 1 day
| Posted by Debbie on the 5th February 2007 | |
