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Smile |
Smile is owned by the Co-Operative Bank and prides itself on its ethical criteria for investments and savings. It is primarily an internet bank.
As with the majority of internet banks it specialises in internet savings and current accounts, but it also offers credit cards and mortgages through the Co-Operative Bank.
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I've been smiling for six years now. Current and Savings accounts, credit cards, recently moved the mortgage to the Coop bank too. They are excellent. I've had a few minor problems, they sort them out. When my credit card number was stolen, they refunded all the money rapidly and got a new card to me in a couple of days. I can't speak highly enough of them.
| Posted by Alan E on the 8th March 2008 |  |
Excellent bank, been with Smile for over three years, have bank, savings and ISA accounts. Maybe not the best rates but very easy to use, transfer money between accounts, set up payments etc., had to use charg-back on visa card transaction once and they deposited the money back in my account with no hassle.
| Posted by Paul Hopcroft on the 7th February 2008 | |
Ethical? What is ethical about being charged 5 pounds a day for being £3 over your limit and them making no effort to inform you that you are incurring this charge. Just the same if not worse than any other bank, the ethical thing is just marketing gloss.
| Posted by At on the 1st January 2008 |  |
APPALLING to say the least. Check the horrenduous "£5 daily charge" for being overdrawn on top of a charge of £15. NOT ETHICAL. They take away your overdraft without informing you by letter. They leave a message telling you in the message section of the online banking page. Then they lump on £145 fees after a month.
Would never recommend this bank. Has to be the worst bank for their fees.
Would never recommend this bank. Has to be the worst bank for their fees.
| Posted by A. Farrell on the 5th September 2007 | |
A great bank to deal with. Moved to them after awful and arrogant service from NatWest and Lloyds. Smile are easy to deal with, responsive and fair. No branches but you can get your cash out of any post office which means loads of choice. Ethical investment policy, brilliant online banking service. Highly recommended.
| Posted by Richard Hartley on the 10th May 2007 | |
Fab bank been with them for 5 years and they definately beat Natwest
| Posted by Karen Joseph on the 26th March 2007 | |
Abysmal. I opened an account over 2 months ago and Smile was to arrange transfer of DD's and transfer my old acount from HSBC. Their website states the whole process take 14 days or less. Nearly 3 months later the Smile account is still not up and running, but they have closed my old account leaving me in a banking limbo without access to services or my money. They don't respond to emails for 48 hours or more. Keep clear!!!
| Posted by J A Starbuck on the 25th January 2007 | |
Awful bank. Promote personal service but are inconsiderate of needs and have gone back on a verbal agreement. I would not recommend to anyone.
| Posted by Miss Talbot on the 22nd August 2006 | |
