i would just like to say a big thankyou to yorkshire bank at pontefract west yorkshire.and a big thankyou to jo anne she always helps me no matter what i have gone in for

Posted by paul on the 27th May 2008

Yorkshire Bank branch staff are helpful. The rest of the organisation (i.m.e) is dreadful. The worst company (not just bank) I have ever dealt with - customer for 8 years but still treated with utter contempt. The 'Home Loans' and 'Complaints' divisions deserve special mention for being bad beyond belief. 1 star given as I wasn't sure if no star was a genuine rating. F.Y.I, no, I am not overdrawn - heaven help me if I was and banked with Y.B. I wouldn't trust them to water my plants - YB can use that in any ad they wish to, without me charging them a fee.

Posted by Steven Storey on the 25th May 2008

This week I orderd a garden shed online,having previously unsuccessfully tried another company.I paid for the shed I ordered using the firms secure site.Imagine my surprise when I received a delivery instruction from the 1st firm I tried despite the fact I had made no payment to them.Worried in case they had taken an unauthorised payment from my Bank I rang the call centre,and after answering a few security Questions I was able to ascertain that no such payment had been taken{YET} I guess I,ll have to check later,as despite contacting the firm in question by email cancelling the delivery,and also by phone,they have ignored me.So its not Y Bank who are rubbish is it,? there,s plenty more crappy firmsout there!

Posted by R.Middleton on the 23rd May 2008

The service that I have received from Yorkshire Bank has been absolutely abysmal. I opened a student account before leaving for university in September, despite the wealth of choice available to me I chose Yorkshire Bank as they offered up to £1000 overdraft in your first year. As my goal was to get through the year without accruing any debt I only asked for £200 but in the final couple of weeks I started to run out of cash and went into the branch to ask for a small extension to tide me over until my summer job starts. That was nine days ago and the bank still hasn't given me an answer. I have been in the branch twice and I have spent £7 speaking to the call centre. I have been promised calls back on THREE occasions and not once did anyone call and I still don't know where I stand, thank you very much Yorkshire Bank.

YB's systems seem to be very antiquated as the bank still seems to rely on pen and paper to get everything done and there are a number of queries which cannot be dealt with outside your home branch - not very helpful if you are away at University. Most of the branches only open from 9:30 until 4:00 and the call centre closes all weekend, not really a modern way to do business.

Also, I got offered the usual freebies when I opened the account (a 2 for 1 cinema card for example) but NONE of these ever arrived! I feel REALLY let down and I'm now applying for a Natwest account.

Posted by Rob555 on the 21st May 2008

I wish to make an application to The Yorkshire Bank to help fund some medical research which is very applicable to children. What address should I send the application to?

Posted by Joe Goodhart on the 10th April 2008

Reading the comments on here is laughable. Every bank in the country wants your business. Those of you complaining about bank charges - you really need to look at yourselves before you blame the bank's or their staff first. If you don't have money in your account on the day (at the very latest) of payment of direct debits then you may get charged. If you have funds, or an approved limit you to pay the bill then you will have no charges. Moral of the story - control your banking and you'll have no charges, and thus no need to get your back up. Not rocket science.

As for having your overdraft limit taken off you without notification - I doubt that very much. That would be illegal, and therefore the bank would have to give you your charges back. An overdraft should be used to fall back on now and again, and not be used all the time - if you do use it all the time the banks will take it from you as they will want to see this short term debt agreement repaid. Further to this - keep your own records of what goes in and out - then if any issues arise from switch / card transaction not appearing immediately on your account you know not to take too much money out. This country is pathetic - I understand that some of the charges are OTT, however if you don't go overdrawn - or go against your T&C's then there's no way a bank can charge you - it's quite simple really.

Posted by Jeff Simpson on the 9th February 2008

I joined the YB in 1970 after being told that I could not have a cheque card with my old bank (Midland) until I had been at the branch 6 months, although I had been with the bank 2 years. The YB gave me one straight away. They looked after me when I did not have much money, which is important because all banks can be good when you have a healthy balance but an great bank is one that is still good when you are broke! My nearest branch is 100 miles away and I never have problems getting money. YB is great.

Posted by Mike Homer on the 6th February 2008

YB is one off the best banks that I have ever been across. I have now been with this bank for 2 years and I have had no problem; even when I did, I sorted it out at the bank. The staff are polite and welcoming.

Posted by Mubasher Khan on the 5th February 2008

HORRIBLE JUST TOTAL RUBBISH!!!
I often wonder why people class companies like this as "5 star". I've had issue after issue, I bought a product for my mobile last week via paypal and I wasn't sure why but paypal waited for 3 days then decided to take the money out of the account which was only a mere £6.00. I had at least £4.00 that I knew of in the account but wasn't sure if I should use my HSBC card or my Yorkshire so I tried the Yorkshire Bank card first and it went through end of story or so I thought... Then I went to get £40 out of my account as my working tax credits of £42 per week goes into this account as I use t ONLY for this due to a Catalogue of errors when I first opened the account by Yorkshire Bank, so next thing its weekend and I pop to the local "hole in the wall" speedbank to get the £40 and I got the big "Insufficient Funds in your account". WHAT? I've got a family to look after GRRR, I had no letter through the post so I called the bank and yet again the HULL branch is in the local yellow pages BUT with a 0845 number GGGRRR. I call the call centre and I get a half decent agent; I asked politely why I haven't any monies in my account and she told me I was charge £35 for having the transaction try to come out of my account of £6.00. I said "What and that's fair is it" charging someone £35 for around £1.45 as I had min of £4 in the account and the woman threw the "when u opened the account, you was fully aware of the charges you would incur if you went overdrawn". This is total rubbish, they're racketeers and THEY KNOW IT. I have just read ALL the comments on this website and I can't believe there is people that have actually rated this establishment more than ONE STAR. I got charged another £35 a week ago for taking £10 out of my account that the speedbank "hole in the wall" let me have out that I shouldn't havef. I had around a tenner in the account but wasn't sure just how much and due to it been another speedbank I was using and the fact that I couldn't check my balance as it wasn't offering this service, I tried to get a tenner out then guess what "Yorkshire Bank" charged me £35 for going just £1.85 overdrawn! This is a big scam within other banks, they shouldn't let you take money out that you don't have SIMPLE and then to have the audacity and charge you is a joke. I wouldn't be half as annoyed just if they paid out the amount in the first place THEN charged you, BUT to not pay anything out then charge you between £25-£35 is just disgusting and bad service. The way this company run just doesn't make sense to me and a lot of people on this website, I don't need to be up at 06:15 typing this in here but I am so miffed with them. Just to add I have been trying to close my account for the last week and a half but there's either a load of people waiting to be seen and/or there's just one person on the desk. This isn't a bank I would recommend to anyone even as just a basic account holder. AVOID!!!

Posted by K. Goddard on the 5th February 2008

I had appalling customer service from Yorkshire Bank. I had had an account with them for over 40 years and had moved my mortgage to them. When I went through a difficult divorce they would not help me reduce my overheads by changing the mortgage to interest only which would have saved me £150 per month. I continued to pay the full mortgage whilst having to rent alternative accommodation. When we finally sold the house they had lost the deeds and delayed the sale leaving me to pay the mortgage for an even longer period than should have been necessary. This was a difficult time in my life which they made significantly worse. There was no customer service whatsoever so after being a customer of Yorkshire Bank for over 40 years, I closed my accounts with them opening new ones with a bank I was recommended and have never looked back. What a difference in customer care and rewards for loyalty!

Posted by Heather on the 24th January 2008

I've been with Yorkshire Bank, in Leeds, since 1974. I had accounts with Lloyds, Midland, HSBC. I found tha last 3 to have been total pants in comparison to Yorks Bank (which is owned by the Aussies, I believe). I've found the staff in the Armley & Chapel Allerton branch to be supremely helpful. They have given me loads of free advice and guided my savings to work for me. I'll admit that not all the staff are 100%, but that's not the banks fault... it's the person's fault. One or two of the female staff seem rude, but, in general, they are really helpful. The telephone banking is great (I'm technophobic). All in all, a big thumbs up for YB. Too few people praise good service. Too many keyboard warriors :-)

Posted by Boz on the 11th January 2008

I have been with Yorkshire Bank since I was 5 year old, it was a school savings account. Although I think the staff in my local branch are lovely and have always been very pleasant to deal with (bar one), the bank itself is pretty rubbish to be honest. They charge you for everything, they used to charge you £2 for counter withdrawals if you didn't have your cheque book. Also, my account is the very most basic one, I cannot go overdrawn.

However, I tried paying for something over paypal and it was declined as I didn't have enough money in my account, paypal then took 86p out of my account to prove I wasn't using it fraudulently, this made me go overdrawn. I was then charged £25 and also £8 a day for everyday overdrawn, although no-one even told me that I was overdrawn. I phoned the cust service and got thru to a lovely lady who said go into the bank and sign a declaration. When i went into the bank the lady was incredibly rude to me stating "why would June tell you to come in and do that." I didn't even know what a declaration was. After numerous phone calls I eventually got it sorted. All for 83p overdrawn. Go to Natwest...

Posted by 2xnkoté on the 7th January 2008

The best bank I have ever been with!

Posted by Andrew Crook on the 2nd January 2008

Yourkshire Bank are the best, ha ha NOT. The worst bank to deal with in this world. They had put my limit up on my credit card so I spent, they then sent a letter saying I'm getting charged for using my card and going over my limit on my account of only £1000 but I have a letter stating I had a £1500 limit. How can they say one thing and charge me for another? I have recently gone to Natwest Bank, 100 percent fantastic, very little qs and when they do, they apologise making it worth while standing in the q and very helpful. Keep up the good work Natwest.

Posted by Alex Lockwood on the 29th December 2007

I've just been reading through some of these comments and I have to say that I'm appalled at the levels of ignorance shown by the people posting.

First of all, if you go "Overdrawn" on your account it means that you are spending the Banks money, not your own. If you agree to an "Overdraft Limit" you may do this without getting charged... but only if you STAY WITHIN THE LIMIT (i.e. don’t send more money then you actually have available). If you exceed this limit, even by a tiny amount then you are spending SOMEONE ELSE'S money.

As for cheques, it is called the CLEARING CYCLE, it takes anywhere from 4 to 6 days for a cheque to clear, that’s the way it works for ALL BANKS! If you with your employer to pay you by cash, or Bank Giro then take it up with your employer.

As a staff member, I would also like to point out to customers that if we are rude to customers then we get disciplinary action taken against us.

However, if someone is rude to us (an extremely common occurrence) we are still expected to kneel and grovel. Didn't your parents ever teach you to treat people as you expect to be treated? If you are rude, do you think that we want to help you more, or less?

Finally I admit, that it is sometimes difficult in life and that you do, on occasion, need financial help. We do try our best to provide this. However, the bank charges are CLEARLY marked on all the paper work that you sign when you open the account;if you don’t like them or think that they are excessive you are more then welcome not to open the account. You are also more then welcome to manage your money in an efficient manor and learn to live within your limits. If you get paid £800 a month then do not be shocked if you are charged for spending £900. £100 of that IS NOT YOUR MONEY. I hope I haven’t offended anybody with this rant; I just wanted you to consider it from a different point of view.

Posted by Joe Bloggs on the 21st December 2007

A few years ago, my husband and I had our mortgage with Yorkshire Bank. Our fixed term was up so we re-mortgaged gain with them, all was going well, all our fees taken out of our account then... nothing! It took nearly 4 months from been agreed to receiving the monies (we borrowed more for home improvements and fees) so as a result our account ended up being overdrawn as a result of the fees being taken as soon as the mortgage was agreed. Their excuse, our system has been updated recently and we have a backlog of mortgages to get through! MMmmm but no backlog in the charges department at £8 and £20 odd a month for 4 month which really helps you out when you're overdrawn anyway.
In the end they refunded only half our charges even though they took full responsibility, nothing they can do apparently! Needless to say we no longer have a mortgage or account with them. They are total pants! Then today, no Yorkshire Bank customer could use their switch cards in any store, anywhere!!!!! So close to xmas! Well, I hate to say I told you so........

Posted by Mrs Vicki Gawthorpe on the 21st December 2007

I have been unable to login to the online banking site ybonline.co.uk in about a year and a half or so! This is despite re-registering at least THREE times, and having to go through all of the postal madness that it entails - two letters "for security", stupid pass phrases etc. I wish you could register quickly at a branch, but the staff at my Newcastle Upon Tyne branch don't know anything about the online banking! It's like it's a totally separate entity, which it is I suppose.

I've been thinking about whether or not to give them one or two stars, and I think it has to be just one out of five. This stupid problem has gone on for long enough, and I'm sick telling their Scottish call centre staff that it's NOTHING to do with my computer or the browser(s) I use, because I can't login on ANY computer that I've tried!

Perhaps it's worth noting that I was eventually refunded the three £25 charges they gave me, but I think it's ridiculously unfair that I was overdrawn by no more than £8! Then they slapped on another fine a month later because I was once again in the red by a small amount due to the first £25 deduction! This is unfair, because I'm at college and I wasn't receiving any money at the time. I was used to checking my balance every day with online banking with no problems, but I had been unable to do so and didn't notice this slip up until a few days later, with the stupid telephone banking. I'm sick of having to rely on telephone banking to transfer money between my current and savings accounts, and find out their balance, especially when it's an 0845 number! I'm thinking about demanding about £10 worth of 0845 call charges that have built up over the many months; though I doubt that'll scare them.

I bet they won't like it if I take out a student account with HSBC though! My girlfriend uses HSBC and it's good for her so far.

Posted by Someone on the 21st December 2007

This bank is the worst I have dealt with ever! Ignoring there archaic opening times, the staff at the local branches in Todmorden and Littleborough are the rudest I have ever encountered in over 40 years of banking with them, needless to say I have closed my long standing accounts that have never been o/d, and moved to a competent bank. I actually cannot see them continuing in banking in this country.

Posted by Kieron Ridehalgh on the 24th November 2007

My partner is with Yorkshire Bank and it's just one problem after another. The opening hours are unbelievable! Not open on a Saturday?! My boyfriends card stopped working a couple of days ago, so he has to draw out cash in person, but he works 7am til 5pm Monday to Friday! This is a huge problem for us as we have a baby and because people at the Yorkshire Bank can't be bothered to work for about 4 hours on a Saturday, we are going to have no money until a new card comes through.

And as for Mr. X's comment:
"If it's not your fault and the bank are to blame then YB will be more than happy to refund any charges levied on your account."

It's obvious that you are lucky and have never been screwed over by this bank. I can count at least 4 times my boyfriend has been charged when he hasn't overdrawn! Yorkshire Bank admitted fault but still charged him. They said they couldn't do anything about the charges.
The staff are rude and patronizing. As soon as my boyfriend gets a weekday off, he will be closing his account and going to a bank that doesn't make more mistakes than it does money.

Posted by Katie Jackson on the 9th November 2007

I think we can see a regular trend with most of the above comments. Charges seem to be people's main reason for giving the bank one star. Yorkshire Bank is a great bank... for customers that can manage and run there account without any problem. If you go overdrawn through any fault of your own you deserve to be charged!!! If it's not your fault and the bank are to blame then YB will be more than happy to refund any charges levied on your account. Only spend what you have in your account! How hard is that to understand? Still thousands of people cant quite get to grips with it.

Posted by Mr X on the 2nd November 2007

I ran my own business for 30 years. Through the late 80s I had serious bad debts from clients going bust; the bank I had at the time then cut my overdraft to half. I could not survive this so I changed banks to the Yorkshire and then never looked back. We became one of the bank's best clients.

Posted by David Congreave on the 1st November 2007

Having been a customer of Yorkshire Bank for over 35 years I am astonished at their current personal loan rate of 8.9% apr. I have spoken to my local branch who state this is their lowest rate available. They do not seem to want to compete with other well known lenders and as such I have obtained a rate of 6.5% with the competition. Come on Y/b, sort it out with your customers to keep loyalty alive!

Posted by David Wray on the 16th October 2007

The opening times are awful for this century! It closes at 4pm; Yorkshire Bank get with it!

Also, how can a striving successful Bank afford to close one day due to being under-staffed? Barclay's or HSBC would never have that excuse!

Yorkshire Bank is plain and simply rubbish!

Posted by Selina Iqbal on the 10th October 2007

Approximately 30 years ago my husband needed £1,000.00 in order to be able to claim a £40.00 a week allowance for people starting their own business. We didn't have a penny at that time. My husband contacted the Manager of Yorkshire Bank Mansfield and told him of his difficulty. The Manager immediately put £1,000. into our account so that my husband could show the Benefits Agency of that time that he had £1,000 in his account. As soon as we told the Manager this had been done, he withdrew the £1,000 from our account and didn't charge us a penny. That is what I call service and, for that reason alone, I have banked with them since.

Posted by Brenda Ball on the 8th October 2007

I HATE Yorkshire Bank!"!!!!! They charge you 8 quid a day for being over your overdraft, then 25quid on the 19th of the month. Now being a single mum and all I don't need these ridiculous amounts of money coming out of my bank! I have recently got a loan from elsewhere which I put into my bank. I paid it but then for some reason it's back in my bank.

I have the same problem when I go shopping, I buy things then the next day I check my bank and I have money so I spend it, then 2 days later they have taken it out again. I don't understand, once it's gone why should it come back into my account?! I will be changing banks in the next few weeks as I am claiming my charges back!

Posted by Helen on the 22nd September 2007

Yorkshire Bank tries its best to compete in the banking market but sadly it's in another league. They need to employ more staff in their branches and ensure that the staff they have are fully trained. As an ex member of staff it makes me laugh that I have more knowledge (having been left 5 years) than many of their so called "experienced" staff.

I should be on the payroll as I have more knowledge than the present staff. Yorkshire Bank tries its best but sadly needs to try harder. The parent company (National Australia Bank) needs to put more money into it and stop ruining a once well respected UK brand! Good luck present staff - you'll need it.

Posted by Wayne Jones on the 31st August 2007

My local branch is Woodseats and the staff there are fantastic and helpful. We have banked there for 20 years and the customer service is A1. We have had loans that they sorted out instantly without any hassle. Yorkshire Bank's big mistake is the call centres and mortgage centres where they now pass you onto instead of your local branch. These centres are staffed with bad mannered unhelpful people who do not know there job. If it wasn't for the friendliness of Woodseats staff, I would have left Yorkshire Bank. 5 stars are for Woodseats Branch.

Posted by Johanna Andrews on the 28th August 2007

The service I recieved from the Yorkshire Bank mortgage centre when I applied for a further advance was appalling. It took 5 months, their communication and customer care skills are appalling. If it wasn't for my local branch manager, it still would not be sorted out. I sent 4 letters of complaint an was virtually ignored. The only correspondence I got was a standard letter saying they where dealing with the complaint, that was 4 months ago. I would never re-mortgage with them again.

Posted by Johanna Andrews on the 28th August 2007

My local Sutton-in-Ashfield Branch failed to carry out my Direct Debit Instructions correctly. This caused me no end of hassle, and I then find out I should be grateful that they apologised. But wait for it... I'm not allowed any recompense for the fact that they have caused me endless distress this week and God forbid that I should make the mistake that the bank actually works for it's customers... of course it doesn't.

Posted by Juliadavies on the 24th August 2007

I have banked with the Yorkshire since 1984 and never had a problem, I continued to bank with them even when I was living abroad, I went overdrawn on one occasion and they refunded the charges with out hesitation. The branch is excellent, however the contact centre is manned by the most arrogant, unprofessional, obstructive people who's only mission in life is to make Yorkshire Banks customer totally ..... off.

Posted by C D Alleston on the 24th August 2007

Like other people I also had to select 'one star' or else I wouldn't have been able to leave a comment. I have been with Yorkshire Bank for many years now.

I recently tried to claim back my bank charges and Yorkshire Bank said 'no' to me,. They then decided to take my overdraft limit off me without warning - leaving me with £8 / day charges mounting up plus a £25 charge at the end of the month.
I have been refusing to pay these charges as notice should be given before an overdraft limit is removed. Since writing to complain my overdraft has been 'given back' to me but I am still being charged the £8 a day for being over my overdraft, even though the only reason I am over it is because they took it off me in the first place.

They have not replied to my initial letter so I will be going into my local branch today to close my account. The charges stand at £545 so far and I REFUSE to pay. They have sent letters saying they will refer my case to the collections department, let them... I know I am not in the wrong and I refuse to pay these excessive charges.

Posted by S. Hamilton on the 23rd August 2007

I must say that my parents and my sister have always banked with Yorkshire Bank but I have only done since 2005. I have had no trouble with them, and recently opened two more accounts very easily and they were very helpful. I was recently charged £35 for a bounced direct debit because I thought I had cancelled it online - it takes 3 days to do it this way whereas had I called it would have been done immediately. I haven't got round to writing to complain about this yet but I will do so. Apart from this I have always received good service.

Posted by James on the 14th August 2007

I bank with Yorkshire Bank and find them really nice, helpful people. My branch is Woodseats, Sheffield and due to illness I'm not able to get down much but when I ring, they are nothing but friendly to me and will bend over backwards to help me. I really feel for those other people who have been wrongly treated, but for me Yorkshire Bank are the best.

Posted by Nicola Mckeen on the 13th August 2007

On 18 July 2007 I tried to close an Instant Access savings account containing £31.77 since1993.

I asked for instant access to the amount with an offer of balance to follow but was refused even though I had my driving license with me. 10 Aug 07 received a cheque for £32.77 with letter asking if I had any queries. And this is a bank ???????

Posted by James Oxley on the 11th August 2007

I think Yorkshire Bank is good - go overdrawn and talk to them ASAP. You'd be surprised how many charges they will refund you! I have never had any problems but I did carefully read all the small print when I first opened the account! Unfortunately I'm moving south and can't find a branch within 200 miles of my new address! Come on Yorkshire Bank, top to toe the country with branches! I don't want to change!

Posted by Claire Smyth on the 10th August 2007

I've never had any problems with Yorkshire bank.

Posted by Shannah on the 24th July 2007

Yorkshire Bank drive me up the wall. They don't care about their customers...when without us they wouldn't be anything. Their charges are sky high and iIwill personally be trying to retrieve mine back along with thousands of others, I wouldn't recommend the Yorkshire Bank to anyone. If you're overdrawn for 12 hours by 1 pound they will charge you 25 pounds just to tell you!! Their hours of opening are pathetic and in my local branch is only open for you to leave deposits in a box!! There's no staff. It's a shambles. I will be leaving them. My rating is a minus 5 but this score board doesn't have that...Good luck to all YB customers out there.

Posted by Tina Aveyard on the 22nd July 2007

I was reading the other reviews here and suddenly become very angry. I have been a Yorkshire bank customer (I use the word bank very loosely) for twenty some years. Recently I applied for a personal loan and after going through all the personal rigmarole was refused. I was then told that they would! give me a loan but with an interest rate of 18%. So let me get this straight, you think I’m a risk at say 7% interest but will give me a loan at 18% which in actual fact would cost me more and put increased strain on my finances. That makes perfect sense Yorkshire bank, you have similar traits to loan sharks. I have to add that I have had credit scoring from both Equifax and Experian and out of 1000 I score in the high nine hundreds. Very confusing!! I have now got my personal loan from the Alliance & Leicester and it took about ten minutes at 6.3% interest. Thanks Yorkshire bank, I will also be moving all my banking affairs elsewhere very shortly.

Posted by Alan Baker on the 18th July 2007

I recently went to prison and I was banking with Yorkshire bank. While I was away I got my girlfriend to go pay off overdraft at the branch. She paid the 500 off and thought nothing of it. When I came out 5 mths later I had a letter asking for overdraft to be paid and charges on top. Being puzzled by this I quizzed my girlfriend and she said it was all paid off so I phoned the bank to find out what was going on; they said because there was not enough money in my account to pay there own bank loan they re-opened my overdraft to pay themselves and now I owe nearly 900. So where do I stand about telling them to shove it as I have received bailiff letters!

Posted by Ian Whittle on the 13th July 2007

Tried to ring my local Shaw, Oldham branch on their local number and was extremely disappointed to be re-directed to a cold call centre. The local staff, in over 30 years of banking, have always been polite and helpful - these are the people I want to deal with. I was then even more disappointed to find that they don't have any late opening hours any more. How am I supposed to pay cash in????

Posted by Julie P on the 13th July 2007

I am tired with all the bullying tactics that I am encountering with regards to claiming back my excessive bank charges. On one occasion I was only 1.59 over my overdrafts and was charged 25.00. When I recently telephoned - eventually getting through! - I confronted the employee but she kept saying this is a bad line then put the phone down because she couldn't justify the charges on a one to one basis. Has anyone else managed to get their excessive bank charges back, and if so, how did they do so?

Posted by M Thompson on the 11th July 2007

Yorkshire Bank? A bad joke! My daughter has had £50 sitting in there for the past 10 years, she found her bankbook and decided to close the account. After some 6 weeks she has received a cheque... In 10 years she has received a STAGGERING £1.56 interest but that has been reduced by £0.31 in Tax! Fantastic service (NOT).

Posted by Tony Heaton on the 4th July 2007

I have been with Y.B. for some years, and I am now closing my account with them. The service is rubbish, and the charges are astronomical. When I was overdrawn for only three hours, they charged me £35. When I tried to speak to someone about it, I got no joy. I'm so mad. Goodbye Yorkshire Bank. I didn't want to put a star, but seems I have to, or I can't comment.

Posted by Lynn Wright on the 23rd June 2007

Mansfield Branch. The Customer service are rude. When I told them that direct debits had been cancelled they said I may only cancel them at the originating source. I am still waiting for the money to be returned plus charges.

Not worth a rating because minus does not come into it and do you know that Yorkshire Bank are offering customers who cannot possibly repay credit card loans impossible sums of money? This is absolutely true. Bad practice from a bad bank.

Posted by Paul Mason on the 4th June 2007

I have just moved my account elsewhere after being overdrawn by £10 for 3 days and being charged nearly £50 for the error. Yorkshire Bank did not want to hear any excuses so my business is going elsewhere to a bank that hopefully cares more about its customers that making even more money.

Posted by Stephen Sinclair on the 1st June 2007

I also closed my a account due to poor service from the Harrogate branch and the call centre.
They also claim to be open Saturdays on the internet but are not.
We were customers for almost 25 years.

Posted by Jim Brook on the 28th May 2007

I had a compliment slip from the Coventry Bank with the branch tel number on it, when i called the branch, i got told off by some woman saying that i should have come through the contact centre, she was very put out that she had to run through some security questions with me. What ever happened to customer care? It's not as if they're doing me a favour there are many banks out there, I'm the one doing them the favour.

Posted by Miss Charmaine Kirby on the 18th May 2007

I can only echo the total frustration of others. I phone my branch only to be connected to a call centre and confronted with a multitude of questions before they will even attempt to put me through to a named contact. Inevitably it comes down to a promise to send a message for a ring back. As 4pm nears it is unlikely that this will happen. I ring back and ask for named persons email address but am told there is no such thing but I can fax if I wish! As I explain that I am about to remove all of our custom after some 30 years I am assured that a further message will be sent. I am definitely moving the mortgage to the Woolwich asap and all other banking as far away as possible from Yorkshire bank There is of course a recent history of a catalogue of errors on the banks behalf and some outright robbery , for example £180.00 for a 'drive by house valuation. Enough is enough.

Posted by Dusmyedin on the 10th May 2007

Quite possibly the worst bank ever, I work full time so I can never really deal with these people because of their closing times and it's not even open weekends. I got charges for going overdrawn when I don't even have a overdraft, rubbish!!!!

Posted by Darren Platts on the 8th May 2007

The Yorkshire Bank rightfully deserves its overall one star status.

I have been a customer with them for over 30 years but since becoming part of the Clydsedale group their customer service has gone down at the same rate that their charges have gone up.

Recently I have just received charges of over 600% in less than one month on an accidental overdraft of only £35.

I was under the impression from a local branch that my type of account allowed an occasional overdraft incurring a minimal payment and no daily charges.

Wrong!!!

Thank you and goodbye Yorkshire Bank...the bank that likes to say yes - the customer says NO!

Posted by Barry Thorn on the 5th May 2007

This is the worst bank I have ever encountered. The charges are astronomical, and I am just recovering from a large overdraft brought on mainly by their excessive rates, which I am seriously considering contesting legally, after which I am going to change my bank, but I am so wary that I don't think I'll ever trust another bank again.

Posted by Golda Stellin on the 3rd May 2007

I have been with Yorkshire bank for 2 months under the recommendation of my partner and parents.

In the first TWO WEEKS of being with them they sent TWO standing orders out to a company of £200 each. As a result, my rent bounced.

Yorkshire refused to refund this (despite their obligation to under direct debit and standing order mandates) even though they knew they were in the wrong as they didn't charge me for the bounced rent!

The staff are rude and unhelpful and how on earth is someone supposed to know their exact Maestro transaction unless they made it an hour ago? What happened to "what's your mother's maiden name"?

Absolute complete rubbish and I shall be moving banks soon.

Posted by Hannah on the 26th April 2007

I am working from 07.30 till 16.30 from Monday to Friday and the Yorkshire Banks in Halifax and Bradford are not open on Saturdays despite the fact that the web site is stating that it is open. I have been a customer of the Yorkshire Bank since 1979 but I have been forced to take my business to another Bank that is customer friendly and allows me to access my account in Halifax and Bradford 24 hours a day for all 7 days of the week . The Yorkshire Bank in Halifax was not even open on Easter Saturday when other banks in Halifax were open because they had to close on Good Friday. Goodbye Yorkshire Bank

Posted by Stephen Maidens on the 12th April 2007

Why does my branch manager never respond to my letters personally? And why when I receive letters from my manager are they sent from Leeds? Does my branch have a manager that commutes daily between Luton and Leeds? I think not!!!

Posted by Pfailla Luton on the 26th March 2007

I've been with the Yorkshire Bank for nearly 30 yrs with no problems. Today I rang my local branch, and my call was redirected to a call centre. Evan though I gave them all my account details thay asked me to give EXACT transaction information to continue with my call. I didn't have my statement with me. NOW THEY DON'T HAVE MY CUSTOM

Posted by John Gouldthorpe on the 23rd March 2007

Phoning your branch number and getting through to obstructive staff at a call centre is true, as is long frustrating queues in the branch (hence wanting to phone them in the first place), but BEWARE don't put your money in the halifax, they would rather die than let you have it back.

Posted by Dave Collins on the 17th March 2007

Im have been with Yorkshire Bank since I was five years old, and am now 71, and have never had any complaints whatsoever.

Posted by Clifford Lord on the 3rd March 2007

This bank is the worst bank in the UK I have had nothing but bad service inacurate statements over charges you name it and I am sure they did it at some point.

Posted by Jennifer West on the 1st March 2007

Why do the yorkshire bank put the phone No. for your particular branch on your bank statement ,but when you try to contact " your branch " the call is re-directed to a call centre who in turn will not connect you to your own branch ? P.S. the call centre was unable to give me the information I required .

Posted by J. Churchill on the 20th February 2007

can't believe this banks opening hours. 9-4 weekdays and closed on sat, how the hell is a working person supposed to deal with these people? also £8 a day for overdrawn + 25 charges, also the most snotty staff in Redditch branch,

Posted by Stuart Graham Young on the 12th February 2007

My family have banked with the Yorkshire Bank since the Second World War (Parents and grandparents) and yet the service is abysmal. We're not after gold-plated service, just something decent.

They closed down our local branch (always busy) and merged it with another busy branch a few miles away so that everytime you go into the branch the queues stretch to the door and the staff aren't interested. It took Yorkshire Bank nearly a year (and many requests) to send my mum a paying-in book and that's a simple request.

When we went to register my dad's death with them the bloke taking the details actually asked me if I was interested in switching my account to them! I know its a sales business but there's a time and a place.

And no, I stayed at NatWest.

Posted by John on the 16th January 2007

i do not rate this bank at all , i have had nothing but trouble with it, and still getting it, this bank is rubbish

Posted by Gillian Strayer on the 10th January 2007

very helpful - first class service.
the telephone banking service can't be faulted.

Posted by E. W. Smith on the 3rd January 2007

excellent service

Posted by John Thomas Robinson on the 23rd July 2006

yorkshire bank are the worst company i have ever come across they are a total waste of time & there charges are unbelievable i have been bullied and lied to by them

Posted by Susan on the 28th June 2006