Cahoot

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39 responses to “Cahoot”

  1. Jude Rawlins says:

    My favourite for personal banking. They are ‘no nonsense’ and easy to use, the charges are not as bad as many current accounts. Not great for cash deposits, as they don’t have branches so you have to use post offices or Abbey National.

  2. Pj Jones says:

    need to contact complaints dept. please

  3. John Messingham says:

    Went through a period of very bad service but now very responsive. One issue they continue doing is to notify customers within a couple of days or after they make a change to their terms and conditions. Their latest change arrived 3 weeks after the effective date of the change. Not very clever. If one uses their deposit facility via post offices expect it to take 2 weeks before the credit appears on your account.

  4. John Messingham says:

    Went through a period of very bad service but now very responsive. One issue they continue doing is to notify customers within a couple of days or after they make a change to their terms and conditions. their latest change arrived 3 weeks after the effective date of the change. Not very clever. If one uses their deposit facility via post offices expect it to take 2 weeks before the credit appears on your account.

  5. Paul says:

    I have been with Cahoot since 2001. No issues at all. Their website is responsive, functional and really intuitive. I have deposited cheques by post using their supplied envelopes and they’re normally credited in around 3 days. Setting up additional accounts (such as savings) is a doddle. My only gripe with Cahoot is their continued lack of support for Faster Payments. Cahoot neither support the sending or receiving of FPs, meaning transfers to other accounts usually take a full 3 working days. In the world of electronic banking, this is crazy. Abbey (their parent bank) appear to be very slow on the uptake where Faster Payments are concerned, even though they were one of the original backers of the FP scheme. Cahoot used to offer an excellent Flexible Loan account, but increased interest rates dramatically across the board for all customers, effectively rendering the product useless. It’s no longer offered to new customers. Cahoot also used to offer a Credit Card. This is also no longer available either.

  6. Mike Doyle says:

    Was until yesterday a Cahoot customer, in so far as I’ve had a flexible loan account with them for nearly a decade. Email came yesterday informing me that they were changing my loan limit and telling me to go online and see what limit I now have, then the usual drivel about this doesn’t reflect on my credit worthiness etc. My limit had been reduced from £7000 to £94. This isn’t really a problem for me as my loan at the time was £84. I use(d) the account as a source of funds if I needed to get cash quickly for projects, without having to go through the rigmarole of applying for a new loan. Just disgusted at the attitude of the bank to its customer. I’ve closed the account, and am currently moving my holdings from any Santander company, I’ve decided they’ll not earn another penny from me. One star – only cos I can’t give zero – so consider it to be minus one!

  7. karl McLean says:

    I am also in the process of closing all my accounts with cahoot.com after 10 years of no hassle banking, but now Bank Santander are in charge they seem to have new ideas! I am currently in dispute with them over the withdrawal of my flexible loan account on the 12th January 2010. To date I have had been unable to resolve the matter with them, they don’t seem to know what to do themselves! and my complaint seems to be going round in circles…..

  8. Paul Carlier says:

    I have mixed experience with this bank. I have current and savings accounts. The latter is currently paying 0.5% and the former 1%, so now I don’t bother with the savings account. Interest rates could be better.

    Admin is generally good. I accidentally tried to draw on a direct debit from my Cahoot account rather than from another bank (due to a poorly designed website at yet another savings bank). When I contacted them asking for a refund of the refused payment charge, pointing out my previously good record, they did so without question.

    My one serious gripe is that they have not yet joined the Faster Payments Scheme, so payments still take days to clear.

  9. Paul says:

    DO NOT USE CAHOOT AT ANY COST, READ THIS!

    I took out a loan with Cahoot (£8500 over 5 years at £177.64 per month for 60 months on 26/7/06), my loan is due to end 26/7/11, so I telephoned today and they informed me that my settlement figure was £4616.77, I asked how can this be when I only have 13 x payments of 177.64 per month (totaling – £2309.32), they said they do not understand why this has happened and as far as they were concerned I owed the settlement balance of £4616 (over £2000 more!)! I was extremely annoyed indeed, though not worried as I have the original loan agreement and statements to prove otherwise and the ombudsmen has offered to represent me also, so up yours Cahoot! Watch out, watch out, Cahoot’s about!

  10. phil says:

    STAY CLEAR OF CAHOOT/SANTANDER!

    I’ve had a Cahoot online flexible loan since 2005 with a £4000 limit. It started off at a reasonable APR (about 6% I think) but got hiked up to 21% in 2 years. Since the account moved to Santander at the end of January I haven’t been able to access any details of my account.

    The last time I checked the balance was back in January just before they withdrew online access and I had a remaining balance just under my limit (it was something like £3,990). When I phoned Santander at the end of May I was told my remaining balance was £3,910. My monthly payments were roughly £100 so in the space of four months I paid £400 to them but only £80 was taken off my remaining balance – surely something is wrong there?! When I was told over the phone what my balance was I asked them to send statements from the very start of my loan, including payments made, charges, interest rates etc – I was then told they couldn’t do this as they had the wrong address for me on their system (it was an online loan so I never updated my address).

    I then sent them a letter informing them of my change of address – with proof. In the same letter I also asked them to send me all my statements as requested before in my telephone call. I received a letter from them confirming my change of address but no mention of my request for statements. I have tried to phone several times but every time I do, after going through their menu system, I just get an engaged tone – not even put in a queue or phone ringing, just an engaged tone.

    So, I can’t access my account online as they have taken that option away and now I can’t even phone them as they are constantly engaged! I have no idea how much I owe, what the APR is, what charges (if any) they have added to my account – they only thing I know about my account is the number!

    I know lots of other people are having similar problems too

    *1 star because I can’t give a 0!

  11. NHK295M says:

    I’ve been trying to reduce the capital on this loan for over 3 months to reduce the ridiculous monthly payments. I was told that the only way they could do this was to amend my monthly direct debit which in itself is fundamentally wrong as this is a one off capital repayment. Having failed to do this I raised a complaint which went to their Top Level and was told that not only did they try and fail to do this but that my monthly DD had also failed in the months subsequent, which I know to be complete rubbish as I have more than enough in the account to cover the capital repayment and also I can see the monthly amount going out on my statement. This was further clarified by ringing their normal loan helpline who told me that I was not in arrears…. Abbey/Santander have made a complete mess of the Cahoot integration and it is costing me about £130 a month in interest I should not be paying.

  12. Dee says:

    I took out a flexible loan with Cahoot in 2002 for £6000 and to this date still owe just this amount. I am now trying to get Santander to lower the interest rate as I have worked out that it will take me 24 years to pay it off and would have given them another £37,000. I am in the process of moving my account from Santander (been with Abbey for 40 years). I would not recommend them to anyone.

  13. Dave says:

    I use Cahoot as my main current bank account and savings account. I haven’t had a single problem with them in over 10 years. I had a company pay a large sum into my account yesterday and it took 15 minutes to be credited into my account. Cheque deposits into the Post Office take about 2/3 days to appear and then the usual 3/4 days to clear. Cash deposits into a Post Office take a couple of days to be credited. Anyone who takes out an online loan should read the smallprint very carefully, nothing is explained to you and you sign to say you understand all the terms and conditions, which is difficult even for someone who’s worked in the financial industry!!!

  14. Mark Dwyer says:

    Was once a very good bank but now it has no benefits over the high street banks and in fact has more negatives. It is near on impossible to transfer money into an account quickly to save on possible charges. They have even removed the flexible loan facility online which used to be the only way of transferring the money across quickly. Charges are excessive and they will hit you at EVERY opportunity they can. They used to be good but now don’t bother.

  15. KB says:

    Fascinating to read all these reports. I also took out a loan in 2002 for £6000. I thought it had been taken out for 6 years and phoned them in 2008 to find out if the amount had been re-paid and if so I was about to cancel my direct debit. To my horror I was told that I still owe £6000, despite never having missed one monthly payment of £100. We have continued to pay this amount now for almost 9 years! Having read these other reviews I will be pursuing legal advice and I would urge others to do the same.

  16. ER says:

    WHAT A CON
    I am in exactly the same situation as KB, can’t believe I have let this go on for so long. Any advice on how to retrieve any of my lost money would be great.

  17. Peter Sharman says:

    I have just cancelled my account and moved my balance elsewhere due to their quite ridiculous ‘customer services’ which, after many happy years of excellent service, are now rubbish! Avoid like the plague…

  18. Lome says:

    Well I live in NZ have no idea what cahoot is but funny I received a spam email about cahoot so decied to google it and I now know to stay away from it especially with what they are asking of me…..Here’s the email I received makes for some interesting reading. FROM THE DESK OF: MR. DURU WILLIAMS HEAD TREASURY DEPARTMENT CAHOOT INTERNATIONAL BANK CAHOOT BANK HEADQUATERS,) LONDON ,UNITED KINGDOM . DEAR FRIEND, I AM MR. DURU WILLIAMS,THE HEAD OF TREASURY DEPARTMENT WITH THE PREMIER INTERNATIONAL BANK PLC, (CAHOOT INTERNATIONAL BANK) LONDON , UNITED KINGDOM. IT IS WITH BELIEF AND TRUST THAT I SEND YOU THIS OBVIOUS AND SENSITIVE BUSINESS PROPOSAL TO ENABLE ME AND MY COLLEAGUES REMIT THE SUM OF USD$20.5 MILLION (TWENTY MILLION, FIVE HUNDRED THOUSAND UNITED STATES DOLLARS ONLY) INTO YOUR ACCOUNT. THIS AMOUNT BELONGS TO MR. GEORGE GRANT FROM UNITED STATE OF AMERICA AN OPERATION ACCOUNT NUMBER 0130648335800 AN EXPATRIATE WITH (STRABAG KINGDOM PLC.) AND HAS BEEN OPERATING IT SINCE THE PAST 14 YEARS (FOURTEEN YEARS) UNTIL FEW YEARS AGO MY CLIENT DIED ALONG WITH HIS ENTIRE FAMILY IN JULY 2000 IN A PLANE CRASH. FOR MORE INFORMATION, PLEASE VISIT THIS SITE: http://news.bbc.co.uk/1/hi/world/europe/859479.stm MEANWHILE, THE TOTAL SUM IN THE ACCOUNT IS NOW USD$24 MILLION (TWENTY FOUR MILLION UNITED STATES DOLLARS ONLY). USD$24 MILLION WAS THE TOTAL SUM, USD$20.5 MILLION AMOUNT TO BE WITHDRAWN USD$3.5 MILLION BANKS COMMISSION INTEREST. NOW WE HAVE FINANCIALLY AGREED, MY COLLEAGUES AND I TO ARRANGE WITH YOU AS A RELIABLE FOREIGN PARTNER WHO WILL ASSIST US BY CLAIMING TO BE THE NEXT OF KIN TO THE ACCOUNT OWNER WHO DIED IN PLANE CRASH. WE WOULD CARRY OUT THE ENTIRE GROUNDWORK. WE ARE CONTACTING YOU BECAUSE LAW PRECLUDES US FROM OPERATING ANY FOREIGN BANK ACCOUNT WHILE IN SERVICE. IF IT INTERESTS YOU TO ASSIST, PLEASE FEEL FREE TO CONTACT ME THROUGH THE ABOVE EMAIL ADDRESSES FOR THE ATTENTION OF MR. DURU WILLIAMS OR AND AS SOON AS YOU AGREE TO HELP US I WILL GIVE YOU MY PRIVATE NUMBER. METHOD/MODE OF SHARING:- A. TOTAL SUM WITH ACCOUNT = USD$24 MILLION B. AMOUNT TO BE WITHDRAWN = USD$20.5 MILLION C. MY SELF AND MY COLLEAGUES = USD$12 MILLION D. ACCOUNT HOLDER (THAT IS YOU) = USD$7MILLION E. INCIDENTAL EXPENSES = USD$1.5 MILLION F. BANKS COMMISSION INTEREST = USD$3.5 MILLION. FINALLY, I WOULD HIGHLY APPRECIATE IT IF YOU COULD MAKE UP YOUR MIND FOR US TO DO THE BUSINESS, WHICH WILL BE OF GREAT MUTUAL BENEFIT TO BOTH OF US. THANKING YOU FOR YOUR KIND CO-OPERATION AND REMAIN BLESSED AS WE LOOK FORWARD TO HEAR FROM YOU SOONEST. OTHER DETAILS WILL BE DISCLOSED TO YOU AS SOON AS YOU DECLARE YOUR INTEREST. BEST REGARDS, MR. DURU WILLIAMS HEAD OF TREASURY DEPT, CAHOOT BANK INTERNATIONAL PLC

  19. Lome says:

    Well I live in NZ have no idea what cahoot is but funny I received a spam email about cahoot so decied to google it and I now know to stay away from it especially with what they are asking of me…..Here’s the email I received makes for some interesting reading. FROM THE DESK OF: MR. DURU WILLIAMS HEAD TREASURY DEPARTMENT CAHOOT INTERNATIONAL BANK CAHOOT BANK HEADQUATERS,) LONDON ,UNITED KINGDOM . DEAR FRIEND, I AM MR. DURU WILLIAMS,THE HEAD OF TREASURY DEPARTMENT WITH THE PREMIER INTERNATIONAL BANK PLC, (CAHOOT INTERNATIONAL BANK) LONDON , UNITED KINGDOM. IT IS WITH BELIEF AND TRUST THAT I SEND YOU THIS OBVIOUS AND SENSITIVE BUSINESS PROPOSAL TO ENABLE ME AND MY COLLEAGUES REMIT THE SUM OF USD$20.5 MILLION (TWENTY MILLION, FIVE HUNDRED THOUSAND UNITED STATES DOLLARS ONLY) INTO YOUR ACCOUNT. THIS AMOUNT BELONGS TO MR. GEORGE GRANT FROM UNITED STATE OF AMERICA AN OPERATION ACCOUNT NUMBER 0130648335800 AN EXPATRIATE WITH (STRABAG KINGDOM PLC.) AND HAS BEEN OPERATING IT SINCE THE PAST 14 YEARS (FOURTEEN YEARS) UNTIL FEW YEARS AGO MY CLIENT DIED ALONG WITH HIS ENTIRE FAMILY IN JULY 2000 IN A PLANE CRASH. FOR MORE INFORMATION, PLEASE VISIT THIS SITE: http://news.bbc.co.uk/1/hi/world/europe/859479.stm MEANWHILE, THE TOTAL SUM IN THE ACCOUNT IS NOW USD$24 MILLION (TWENTY FOUR MILLION UNITED STATES DOLLARS ONLY). USD$24 MILLION WAS THE TOTAL SUM, USD$20.5 MILLION AMOUNT TO BE WITHDRAWN USD$3.5 MILLION BANKS COMMISSION INTEREST. NOW WE HAVE FINANCIALLY AGREED, MY COLLEAGUES AND I TO ARRANGE WITH YOU AS A RELIABLE FOREIGN PARTNER WHO WILL ASSIST US BY CLAIMING TO BE THE NEXT OF KIN TO THE ACCOUNT OWNER WHO DIED IN PLANE CRASH. WE WOULD CARRY OUT THE ENTIRE GROUNDWORK. WE ARE CONTACTING YOU BECAUSE LAW PRECLUDES US FROM OPERATING ANY FOREIGN BANK ACCOUNT WHILE IN SERVICE. IF IT INTERESTS YOU TO ASSIST, PLEASE FEEL FREE TO CONTACT ME THROUGH THE ABOVE EMAIL ADDRESSES FOR THE ATTENTION OF MR. DURU WILLIAMS OR AND AS SOON AS YOU AGREE TO HELP US I WILL GIVE YOU MY PRIVATE NUMBER. METHOD/MODE OF SHARING:- A. TOTAL SUM WITH ACCOUNT = USD$24 MILLION B. AMOUNT TO BE WITHDRAWN = USD$20.5 MILLION C. MY SELF AND MY COLLEAGUES = USD$12 MILLION D. ACCOUNT HOLDER (THAT IS YOU) = USD$7MILLION E. INCIDENTAL EXPENSES = USD$1.5 MILLION F. BANKS COMMISSION INTEREST = USD$3.5 MILLION. FINALLY, I WOULD HIGHLY APPRECIATE IT IF YOU COULD MAKE UP YOUR MIND FOR US TO DO THE BUSINESS, WHICH WILL BE OF GREAT MUTUAL BENEFIT TO BOTH OF US. THANKING YOU FOR YOUR KIND CO-OPERATION AND REMAIN BLESSED AS WE LOOK FORWARD TO HEAR FROM YOU SOONEST. OTHER DETAILS WILL BE DISCLOSED TO YOU AS SOON AS YOU DECLARE YOUR INTEREST. BEST REGARDS, MR. DURU WILLIAMS HEAD OF TREASURY DEPT, CAHOOT BANK INTERNATIONAL PLC

  20. Lome says:

    Well I live in NZ have no idea what cahoot is but funny I received a spam email about cahoot so decied to google it and I now know to stay away from it especially with what they are asking of me…..Here’s the email I received makes for some interesting reading. FROM THE DESK OF: MR. DURU WILLIAMS HEAD TREASURY DEPARTMENT CAHOOT INTERNATIONAL BANK CAHOOT BANK HEADQUATERS,) LONDON ,UNITED KINGDOM . DEAR FRIEND, I AM MR. DURU WILLIAMS,THE HEAD OF TREASURY DEPARTMENT WITH THE PREMIER INTERNATIONAL BANK PLC, (CAHOOT INTERNATIONAL BANK) LONDON , UNITED KINGDOM. IT IS WITH BELIEF AND TRUST THAT I SEND YOU THIS OBVIOUS AND SENSITIVE BUSINESS PROPOSAL TO ENABLE ME AND MY COLLEAGUES REMIT THE SUM OF USD$20.5 MILLION (TWENTY MILLION, FIVE HUNDRED THOUSAND UNITED STATES DOLLARS ONLY) INTO YOUR ACCOUNT. THIS AMOUNT BELONGS TO MR. GEORGE GRANT FROM UNITED STATE OF AMERICA AN OPERATION ACCOUNT NUMBER 0130648335800 AN EXPATRIATE WITH (STRABAG KINGDOM PLC.) AND HAS BEEN OPERATING IT SINCE THE PAST 14 YEARS (FOURTEEN YEARS) UNTIL FEW YEARS AGO MY CLIENT DIED ALONG WITH HIS ENTIRE FAMILY IN JULY 2000 IN A PLANE CRASH. FOR MORE INFORMATION, PLEASE VISIT THIS SITE: http://news.bbc.co.uk/1/hi/world/europe/859479.stm MEANWHILE, THE TOTAL SUM IN THE ACCOUNT IS NOW USD$24 MILLION (TWENTY FOUR MILLION UNITED STATES DOLLARS ONLY). USD$24 MILLION WAS THE TOTAL SUM, USD$20.5 MILLION AMOUNT TO BE WITHDRAWN USD$3.5 MILLION BANKS COMMISSION INTEREST. NOW WE HAVE FINANCIALLY AGREED, MY COLLEAGUES AND I TO ARRANGE WITH YOU AS A RELIABLE FOREIGN PARTNER WHO WILL ASSIST US BY CLAIMING TO BE THE NEXT OF KIN TO THE ACCOUNT OWNER WHO DIED IN PLANE CRASH. WE WOULD CARRY OUT THE ENTIRE GROUNDWORK. WE ARE CONTACTING YOU BECAUSE LAW PRECLUDES US FROM OPERATING ANY FOREIGN BANK ACCOUNT WHILE IN SERVICE. IF IT INTERESTS YOU TO ASSIST, PLEASE FEEL FREE TO CONTACT ME THROUGH THE ABOVE EMAIL ADDRESSES FOR THE ATTENTION OF MR. DURU WILLIAMS OR AND AS SOON AS YOU AGREE TO HELP US I WILL GIVE YOU MY PRIVATE NUMBER. METHOD/MODE OF SHARING:- A. TOTAL SUM WITH ACCOUNT = USD$24 MILLION B. AMOUNT TO BE WITHDRAWN = USD$20.5 MILLION C. MY SELF AND MY COLLEAGUES = USD$12 MILLION D. ACCOUNT HOLDER (THAT IS YOU) = USD$7MILLION E. INCIDENTAL EXPENSES = USD$1.5 MILLION F. BANKS COMMISSION INTEREST = USD$3.5 MILLION. FINALLY, I WOULD HIGHLY APPRECIATE IT IF YOU COULD MAKE UP YOUR MIND FOR US TO DO THE BUSINESS, WHICH WILL BE OF GREAT MUTUAL BENEFIT TO BOTH OF US. THANKING YOU FOR YOUR KIND CO-OPERATION AND REMAIN BLESSED AS WE LOOK FORWARD TO HEAR FROM YOU SOONEST. OTHER DETAILS WILL BE DISCLOSED TO YOU AS SOON AS YOU DECLARE YOUR INTEREST. BEST REGARDS, MR. DURU WILLIAMS HEAD OF TREASURY DEPT, CAHOOT BANK INTERNATIONAL PLC

  21. Liz McManus says:

    I have banked with Cahoot for about 10 years and can honestly say that I have never had any problems with their service. I like the convenience of being able to pay cheques in at my local post office or through the mail using a postage paid envelope. I was also impressed recently that when I arranged a payment to a company for their services for quite a large amount, I was phoned and texted for confirmation that I actually wanted to part with this amount of money! I also have a couple of savings accounts and like the ease with which I can move my money around. Hope this helps prospective customers.

  22. john fletcher says:

    ive used cahoot now for 7 years no problems whatsoever,

  23. Colin Tyrrell says:

    I have had no problems in the ten years I have been with cahoot. However, now I see that most of their products are closed to new customers, including the current account , credit card, and loans. What’s going on? Is Santander running down or closing this part of their business? Incidentally, the interest on the current account (1%) is twice that on the savings account unless you have a very large balance. That’s odd too!

  24. Martin Dormer says:

    Agree with a lot of comments already posted – USED to be a great bank, now it’s a shambles. As well as withdrawing all its good products, a recent IT upgrade (Aug 2010) has been disastrous, causing no end of problems, many of which remain unresolved after two months. Finally, customer service is now very patchy – I have had excellent, prompt service, but also some real horror stories. Bottom line: after ten years, I am applying to shift my accounts elsewhere.

  25. Shane Piper says:

    I do not recommend this bank to anyone, yes it used to be good, now its a complete mess. Santandar are running it into the ground.

  26. Marcia says:

    We have used Cahoot (online) for about 9 years now. Never any problem. Do everything online – bank cheques at the post office or mail directly using their free envelopes. The latter is the only cringe point; it takes up to 2 weeks to get new ones so order in time. Responsive to web enquiries re account and once they returned a fee charged for exceeding the overdraft facility of £200 per month or thereabouts. All in all would recommend freely. Also let them know when you go abroad if using the Cahoot debit card to withdraw local currency. Got stopped once as they suspected fraud.

  27. Andrew says:

    Have had a current and savings account with Cahoot for several years but over the last twelve months or so the service has been getting steadily worse and worse. 1) My debit card wouldn’t would work for the whole weekend on two occasions even with sufficient funds in my account and 2) I was unable to contact customer services as it was ‘out of hours’. 3) The website has been ‘unavailable’ on numerous occasions, 4) Cheques paid into my account now take up to two weeks to clear. 5) Cahoot still fail to subscribe to the faster payments scheme despite most of the other banks doing so. 6) The overdraft disappeared off my account over new year due to a ‘software error’ which meant the final payment of a standing order wasn’t paid. I was told to make a manual payment but on the same afternoon Cahoot went and paid the S/O anyway meaning two identical payments were made. 7) Cahoot customer services were flippant, disinterested and patronising. I would suggest that these are the last things they should be as if enough other customers decide to do what I’m about to do and move to another bank, Cahoot will close and their jobs will be on the line….

  28. Rory says:

    Seems to have died this morning.

    I can’t make a payment on the web site.

    I can’t log in via phone banking – takes 2 characters from password, then loops back and asks for them again.

    I can’t get through to anyone, just rings and rings.

    Service is dropping through the floor, it seems – time to move?

  29. Sabeena Hameed says:

    Agree with Martin Dormer. It USED to be a great bank. Absolutely awful now and I wouldn’t recommend this bank to anyone.

    In the past year or so:
    – around half the time I’ve tried to get into my account I’ve received a ‘System Maintenance/Unavailable’ screen instead
    – I’ve been locked out of my account for 2 weeks
    – been told I have X trillion, Y billion and something million in my account – unfortunately this wasn’t true 🙁
    – had unrecognisable items on my statement which I then found out was due to a system error

    Since December another bank has been requesting my direct debit details from Cahoot. Cahoot have denied receiving any of the 4 requests and I’ve only (8th February) received the details now because I started emailing them every day – something I shouldn’t have had to do.

    There might be worse banks out there….but I doubt it.

  30. C.A says:

    I agree with Martin Dormer. Santander seems to have no interest in continuing the cahoot business as a separate entity, and is paying no attention to existing customers. Used to be a market leader as an internet bank, now well behind the pack.

  31. Rodger Myles says:

    Used Cahoot since 2000 and never had any problems. Keeping account low at the moment due to recent downgrading.

  32. margaret hawkes says:

    Used to be an excellent bank. Now it is dreadfull. The mistakes they have made with my accounts are numerous. and have cost me money. When a bond ended they suggested I might like to put the money into an 18 month fixed interest account but failed to tell me that the account had already been running for one year so I missed the closing date and when I did withdraw the money they put it on my credit card and not into my current account. They eventually corrected this and then put accruded interest on to my credit card. I did not know what this credit was. I wanted it put into my current account while they found out where it had come from. They refused. They first told me it had come from a Nat West bank in Lytham St Ann and asked meto find out why it had come to me. and gave me an incorrect account number. After a few weeks they found it was my interest that they, themselves,had paid to the credit card.
    What a pity this excellent bank has been ruined by Santader.

  33. Charlotte Ross says:

    The supposed 24 hour online banking service is very unreliable. It’s impossible to log on to the website most mornings before 8am.

  34. Ron Geni says:

    Well I was just going to open an account but decided to read some comments first.It seems that most customers are treated with “apathy,disrespect and poor service”. I can say that I have no confidence that Santander can fix this as I just pulled out from there with the same problems of untrained incompetent staff and an online account with so many reported site problems sounds like a nightmare. And you know they don’t answer the phones anymore. I decided to give Cahoot a miss and thanks for your comments.

  35. Richard Lucraft says:

    I was tempted to invest in Cahoot’s 2 year 4.1% fixed rate bond. However, the online application form was so clunky and inefficient (their phone operator said some of the details I couldn’t insert could be added later), plus the comments on this website have changed my mind.

  36. christopher green says:

    Have had an account with Cahoot since 2004 and have been pretty happy 8/10 with the overall service. However, in recent months, have had increasing problems with the site not being available – which is not helpful for an internet banking service!

  37. barbara marvell says:

    I have just tried to open a one year fixed rate bond – it was so complicated. I am a retired.

  38. barbara marvell says:

    As I have just said previously I am retired and have £25,000 I wanted to invest safely but I quit after so many questions you were asking seemed over the top. I don’t think some of the questions were relevant for a retired person.

  39. Karen English says:

    I used to have an unsecured flexible personal loan account with cahoot. Never had any problems. Now that the loan was paid off last year, Santander REFUSE (in writing refuse) to close the account as settled. This is remaining on my credit reference file as a £10,200 credit facility 🙁

    I am in the process of formally complaining to the FSA regarding this.

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